Terms and Conditions 

Acceptance Of Terms

Thank you for choosing Low Gravity. The following Terms and Conditions (the "Terms") apply to any individual or entity that engages with Low Gravity through its website or any associated digital platforms.

These Terms constitute a legally binding agreement between you and Low Gravity ("we," "us," "our") and govern your access to and use of our services. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. You are also responsible for ensuring compliance with all applicable laws and regulations in your jurisdiction regarding the use of our services.

Please read these Terms carefully, as they outline your rights and responsibilities. If you do not agree with any part of these Terms, you should discontinue your use of our services immediately.

Terms And Condition

Low Gravity is committed to protecting your personal information in accordance with global industry best practices. Our Terms And Condition outlines how we collect, use, and safeguard your data. By using our services, you consent to the collection and use of your information as described in our Terms And Condition.

Amendment Of Terms

We may update these Terms periodically. It is your responsibility to review this document regularly to stay informed about any changes. We will make reasonable efforts to notify you of material updates through our platform or via email. Your continued use of our services after any modifications indicates your acceptance of the updated Terms. If you do not agree with the amended Terms, you must discontinue your use of our services immediately.

Registration And Onboarding

Where any part of the Platform requires you to register to use it, you are obliged to provide accurate and complete registration information. It is your responsibility to update and maintain any changes to that information by altering your details as appropriate.

The Platform shall allow you access to use registration areas of the Platform on the basis that:

• Your details including your email address and password are personal to you and may not be used by anyone else;
• You shall not do anything to assist anyone who is not a registered user to gain unauthorised access to any area of the Platform or use your account to carry out transactions on behalf of a third party;
• You submit and consent to all verification of all KYC documentation, including but not limited to BVN validation and anti-money laundering checks that may be conducted by Low Gravity in compliance with applicable laws;
• You will not use your Low Gravity Account for or in relation to any illegal or prohibited activity in violation of any laws, statutes, ordinances or regulations;
• You shall not maliciously create accounts to abuse the functionality of the Platform, or other users, nor do you seek to pass yourself off as another user;
• You are responsible for all activities that occur under your account, regardless of whether the activities are undertaken by you, your employees or a third party (including a spouse, children and other relatives) and, except to the extent caused by our breach of this Terms.
• We and our affiliates shall not be responsible for unauthorized access to your account, and you will contact us immediately if you notice an unauthorized third party may be using your account or if your account information is lost or stolen; and
• You shall comply at all times with the terms herein (as may be amended from time to time).

We retain the absolute right to prevent you from accessing the Platform, without prejudice to any of our accrued rights, where the Platform, at our sole discretion, consider that you have, or are contravening the Terms.

By opening a Low Gravity Account you accept and agree that Low Gravity may, without further notice and in its sole discretion, terminate, suspend or restrict the account of any customer who uses, or who we reasonably suspect may be using, the Platform or any Low Gravity Account in a manner that is inconsistent with the letter or spirit of these Terms.

Risks

Our platform may involve services that carry inherent risks. You acknowledge that you are solely responsible for assessing whether using our services aligns with your financial situation, risk tolerance, and objectives. Low Gravity shall not be liable for any losses incurred due to market fluctuations, technology failures, or user errors.

Identity Verification

Low Gravity implements and maintains the highest standards of Know Your Customer (“KYC”) processes and controls as part of our commitment to combating fraud and assisting in the prevention of money laundering and terrorist financing. Low Gravity voluntarily adheres to local and international compliance standards in relation to customer due diligence.

To ensure we meet these standards, our customers are required to provide certain personal details and documents when opening a Low Gravity Account (“Identity Verification”). In certain circumstances, Low Gravity may also perform enhanced due diligence (“EDD”) procedures in relation to your Low Gravity Account. You accept and agree that you will remain subject to such procedures at all times.

Low Gravity reserves the right to, at any time:

• restrict or suspend your Low Gravity Account when we, in our sole discretion, consider it necessary to carry out further Identity Verification and/or EDD; or
• terminate your Low Gravity Account if you provide, or we suspect you have provided, false information or refuse to provide the information we require for Identity Verification and/or EDD.

You accept and agree that there may be delays in accessing your Low Gravity Account, or in carrying out transactions through your Low Gravity Account, while we undertake any Identity Verification and/or EDD procedures.

Retention of information. Low Gravity is required to retain certain information and documentation obtained as part of the Identity Verification and EDD procedures. These requirements apply even when you have terminated your relationship with Low Gravity. We reserve the right to keep such information and documentation for the required period and you accept and agree that the information and documentation you provide to Low Gravity may be retained by us, including following the closure of your Low Gravity Account.

Payments and Transfers

Transaction Authorization and Processing

• Users may initiate transactions solely through payment methods recognised and supported by Low Gravity, as detailed on the official website. Prior to processing, all transactions must be expressly authorised by the User and are subject to verification by Low Gravity and its partner institutions.
• Low Gravity reserves the right to impose transaction limits, charge fees, and establish processing timelines, each of which may vary depending on jurisdiction, the chosen payment method, and the regulatory requirements of partner financial institutions. Users acknowledge and agree that such variations are beyond the direct control of Low Gravity and may impact transaction completion times.

​​Rejected, Delayed, or Suspended Transactions

Low Gravity, in its sole discretion, may refuse, delay, or place a hold on any transaction where it deems such action necessary or advisable to:

• comply with applicable laws, regulations, or directives from financial authorities;
• mitigate risks associated with fraudulent or suspicious activities;
• ensure compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations;
• address technical or operational constraints beyond the control of Low Gravity;
• correct errors or discrepancies in payment details provided by the User.

In the event that a transaction is rejected, delayed, or suspended, Low Gravity shall make reasonable efforts to notify the User, specifying the reason for such action and, where applicable, requesting additional verification or corrective action. Users shall bear sole responsibility for ensuring the accuracy and completeness of all transaction details submitted.

 

 

Deposits 

Users may fund their Low Gravity accounts through the designated payment channel approved by Low Gravity. All deposits must originate from financial institutions or bank accounts registered in the User’s name and verified in accordance with Low Gravity’s compliance policies.

Low Gravity reserves the right to:

• reject or return any deposit that does not meet regulatory or operational criteria;
• request additional verification from the User or the originating financial institution prior to processing the deposit;
• place a temporary hold on deposited funds to ensure compliance with legal and security requirements.

Deposits shall be credited to the specified account only upon successful completion of verification procedures. Processing times are subject to the policies of financial institutions involved and may be subject to delays beyond Low Gravity’s control.

Fees and Charges

Users acknowledge and agree to pay all applicable fees, charges, and costs associated with transactions conducted through the Low Gravity platform. Such fees, including but not limited to transaction fees, processing charges, and administrative costs.

Low Gravity reserves the right to modify or update its fee structure at any time, provided that any material changes shall be communicated to Users in advance via appropriate channels. Continued use of the Platform after such updates shall constitute acceptance of the revised fees.

All fees assessed by Low Gravity are final and non-refundable unless expressly stated otherwise. Users remain responsible for any additional fees imposed by third-party financial institutions, including but not limited to banking fees, currency conversion charges, or regulatory levies.

Account Security

Low Gravity takes security very seriously. However, you are solely responsible for:

• maintaining adequate security and control over your Low Gravity Account sign-in details, including but not limited to any passwords, personal identification numbers (PINs), or any other codes associated with your Low Gravity Account;
• enabling any additional security features available to you on your Low Gravity account;
• keeping your contact details up to date so that you can receive any notices or alerts we may send to you in relation to security;
• maintaining security and control over the email mailbox, phone number or devices associated with your Low Gravity Account.

Failure to take the above measures, and any other security measures available to you, may result in unauthorised access to your Low Gravity Account. Low Gravity shall have no liability to you for or in connection with any unauthorised access to your Low Gravity Account, where such unauthorised access was due to no fault of Low Gravity, and/or any failure by you to act upon any notice or alert that we send to you.

To the maximum extent permitted by applicable law, you accept and agree that you have full responsibility for all activity that occurs in or through your Low Gravity Account and accept all risks of any unauthorised or authorised access to your Low Gravity Account.

Service Availability

While we will do everything we can to provide continuous operations, Low Gravity does not provide any warranty in relation to the availability of the Platform or your Low Gravity Account. Without limiting the generality of the foregoing, we do not guarantee continuous access to the Platform or your Low Gravity Account and make no representation that the Platform, Low Gravity API, your Low Gravity Account and/or any products or services offered therein will be available without interruption; or that there will be no delays, failures, errors, omissions or loss of transmitted information.

Default And Default Remedies

Each of the following constitutes an "Event of Default":

• your failure to make any payment to us or to any Associated Company of ours in accordance with the conditions set out in these Terms;
• your failure to perform any obligation due to us;
• where any Transaction or combination of Transactions or any realised or unrealised losses on any Transactions or combination of Transactions opened by you results in your exceeding any credit or other limit placed on your dealings;
• the initiation by a third party of proceedings for your bankruptcy (if you are an individual) or for your winding-up or for the appointment of an administrator or receiver in respect of you or any of your assets (if you are a company) or (in both cases) if you make an arrangement or composition with your creditors or any other similar or analogous procedure is commenced in respect of you;
• where any representation or warranty made by you in these Terms is or becomes untrue; 
  • If Low Gravity suspects that you are engaged in money laundering activities, terrorist financing, card fraud or other criminal activities; 
  • Low Gravity reasonably suspects that you opened the account fraudulently; 
  • you are or become unable to pay your debts as and when they fall due; or
  • any other circumstance where we reasonably believe that it is necessary or desirable to take any action to protect ourselves or all or any of our other clients.

If an Event of Default occurs in relation to your Low Gravity Account with us or in relation to any account(s) held by you with an Associated Company of ours, we may, at our absolute discretion, at any time and without prior notice:

• close or part-close all or any of your transactions based on the then prevailing quotations or prices in the relevant markets or, if none, at such levels as we consider fair and reasonable and/or delete;
• restrict activities in relation to your Low Gravity Account;
• cancel or revoke any benefits awarded to you; and/or
• take legal action for any losses suffered by Low Gravity.

Indemnity And Limitation Of Liability

Neither we nor our directors, officers, employees or agents shall be liable for any losses, damages, costs or expenses incurred or suffered by you under these Terms unless arising directly from our or their respective gross negligence, wilful default or fraud. In no circumstances shall we have any liability for consequential loss or special damage.

We shall not be liable for any partial or non-performance of our obligations hereunder by reason of any cause beyond our reasonable control, including without limitation any breakdown, theft, destruction, malfunction or failure of transmission, communication or computer facilities, industrial action, acts and regulations of any governmental or supra national bodies or authorities or the failure of any relevant third party, intermediate broker, agent or principal of ourselves, custodian, sub-custodian, dealer, exchange, clearing house or regulatory or self-regulatory organisation, for any reason, to perform its obligations.

You will make all your own decisions to access and/or use our Platform or to enter into or execute any Transaction and/or Contract. You acknowledge and agree that our Platform does not and will not serve as the primary basis for any of your investment decisions concerning your Low Gravity Account. Neither we nor our Associates are and will be, by virtue of providing the Platform, an advisor or fiduciary for you or any Authorized Person.

We shall have no obligation to contact you to advise upon appropriate action in light of changes in market conditions (including, without limitation, Market Disruptions) or otherwise. You acknowledge that the Market in fixed-income securities is highly speculative and volatile and that, following the execution of any transaction, you are solely responsible for making and maintaining contact with us for monitoring open positions and ensuring that any further instructions are given on a timely basis. In the event of any failure to do so, we can give no assurance that it will be possible for us to contact you and we accept no liability for loss alleged to be suffered as a result of any failure by you to do so. Without limitation, neither we nor our Associates accept any liability by reason of any delay or change in market conditions before any particular Transaction is effected.

In no event will any liability of Low Gravity, its operating entities or any other affiliates (including their respective directors, members, employees or agents) arising in relation to your use of the Platform or your Low Gravity Account, exceed (in aggregate) the fees earned by Low Gravity in connection with your use of your Low Gravity Account in the one month period immediately preceding the event giving rise to the claim for liability

Without limitation, neither we nor any of our Associates shall be liable for any loss arising from any act or omission of any Agent, Broker, Authorized Person or other third party who performs services for you.

Representation Warranties

You represent and warrant to us, and agree that each such representation and warranty is deemed repeated each time you open or close a Transaction by reference to the circumstances prevailing at such time, that:

• the information provided to us in your application form and at any time thereafter is true and accurate in all respects;
• you are duly authorised to execute these Terms, to open each Transaction and to perform your obligations hereunder and thereunder and have taken all necessary action to authorise such execution, delivery and performance;
• you will enter into these Terms and open each Transaction as principal;
• any person representing you in opening or closing a Transaction will have been, and (if you are a legal entity) the person entering into these Terms on your behalf is, duly authorised to do so on your behalf;
• where applicable, you have obtained all governmental or other authorisations and consents required by you in connection with this Terms and in connection with opening or closing Transactions and such authorisations and consents are in full force and effect and all of their conditions have been and will be complied with;
• execution, delivery and performance of these Terms and each Transaction will not violate any law, ordinance, charter, by-law or rule applicable to you, the jurisdiction in which you are resident or any agreement by which you are bound or by which any of your assets are affected;
• if you are an employee or contractor of a financial services firm or any other firm that has control over the financial transactions in which its employees and contractors deal, you will give us proper notice of this and of any restrictions that apply to your dealing;
• you will not use our prices for any purpose other than for your own trading purposes, and you agree not to redistribute our prices to any other person whether such redistribution be for commercial or other purposes;
• you will use the services offered by us pursuant to these Terms in good faith and, to this end, you will not use any electronic device, software, algorithm, or any trading strategy (‘Device’) that aims to manipulate or take unfair advantage of the way in which we construct, provide or convey our prices. You agree that using a Device whereby in your dealings with us you are not subject to any downside market risk will be evidence that you are taking unfair advantage of us;
• you have considered your own financial circumstances, needs and objectives and concluded that dealing in trading activities is appropriate for you. You warrant that you understand the risks, terms and conditions of Transactions entered into by trading on the Platform, (regardless of information supplied by Low Gravity) and are willing to take on those risks;
• Low Gravity does not, nor do any of its directors, officers, agents or employees, guarantee repayment of capital or payment of Income in relation to any funds deposited or any Transactions undertaken;
• no part of any funds remitted by you have been the proceeds of any illegal activity or used for any terrorist financing or money laundering activities. You agree to provide such information related to your business and financial affairs as may be reasonably requested by Low Gravity in order to comply with the Anti-Money Laundering Act or other legislative requirements.

Market Abuse Prohibited Trading Techniques

You agree that you shall not take any action or enter into any course of conduct which would breach Applicable Regulations and/or will or may alter, distort or manipulate the relevant Underlying Market in relation to any Transaction contemplated by these Terms.

You shall not unlawfully access or attempt to gain access, reverse engineer or otherwise circumvent any security measures that we have applied to our Platform and/or computer system(s). If, at our sole discretion, we were to determine that you are in breach of this clause, we reserve the right to take all action as we see fit, including, without limitation, completely blocking your access to our Platform, blocking and/or revoking your Access Codes and/or terminating your Low Gravity Account. Under these circumstances, we reserve the right to seize any profits and/or revenues generated directly or indirectly by exercising any such prohibited trading activity and we shall be entitled to inform any interested third parties of your breach of this clause; we have, and will continue to develop any tools necessary to identify fraudulent and/or unlawful access and use of our Platform.

We shall have no obligation to contact you to advise upon appropriate action in light of changes in market conditions (including, without limitation, Market Disruptions) or otherwise. You acknowledge that the trades on the over-the-counter market in leveraged financial instruments are highly speculative and volatile and that, following the execution of any Transaction, you are solely responsible for making and maintaining contact with us and for monitoring your open positions and ensuring that any further instructions are given on a timely basis. In the event of any failure to do so, we can give no assurance that it will be possible for us to contact you and we accept no liability for loss alleged to be suffered as a result of any failure by you to do so.

Without prejudice to any other provisions of this Terms, you agree to indemnify us and hold us, our Affiliates and any of our Associates, harmless from and against any and all liabilities, losses, damages, costs and expenses, including, without limitation, legal fees and expenses incurred in connection with and/or directly or indirectly related with, any fraudulent and/or unlawful access and use by you of our Platform and/or the prevention and/or remediation thereof, provided that any such liabilities, losses, damages, costs and expenses would not have not arisen, but for our gross negligence, fraud or wilful default.

Personal Data And Privacy

You acknowledge that by opening an account with us and opening or closing Transactions, you will be providing us with personal information. You consent to us processing all such information for the purposes of performing the contract and administering the relationship between you and us. You consent to our disclosing such information:

• where we are required to by law or following a request by law enforcement agencies;
• to affiliates;
• to service providers and business partners with whom we have a mutual relationship;
• to such third parties as we deem reasonable;
• where it is necessary in order to prevent or investigate crime; and
• to such third parties as we see fit to assist us in enforcing our legal or contractual rights against you, including but not limited to debt collection agencies and legal advisors.

You authorise us, or our agents acting on our behalf, to carry out such credit and identity checks as we may deem necessary or desirable, including requesting a reference from your bank from time to time and you agree to assist us, where necessary, in obtaining such a reference.

You authorise us our affiliates or any trading partner to telephone or otherwise contact you at any reasonable time in order to discuss any aspect of our business of our affiliates' business or of our trading partner’s business. If you do not wish us, our affiliates or our trading partners to so contact you for any direct marketing activities, you must inform us in writing.

Communications between you and any of our support teams are confidential. You agree to never disclose such conversations to any third party or on any social media. You may disclose conversations with regulatory bodies for the purpose of any complaints or investigations by such regulatory bodies.

Restriction, Suspension And Termination

Low Gravity reserves the right to restrict, suspend or terminate your Low Gravity Account where:

• we reasonably suspect your Low Gravity Account to be the subject of an operational or other error, in which case we may be required to suspend access to your account until such time as the error is rectified;
• we reasonably suspect your Low Gravity Account has been or is being used in relation to any unlawful, fraudulent or Prohibited Activity, or in breach of these Terms;
• we reasonably suspect you or your Low Gravity Account is or has been associated with, or poses a high risk of, money laundering, financing of terrorism, fraud, or any other financial crime;
• we reasonably suspect you of taking any action that Low Gravity considers to be a circumvention of Low Gravity’s controls, including but not limited to opening multiple Low Gravity Accounts;
• we reasonably suspect your involvement in any attempt to gain unauthorised access to any Low Gravity Account;
• your Low Gravity Account is or appears to be the subject of any legal, regulatory or government process and/or we, in our sole discretion, consider there to be a heightened risk of legal or regulatory non-compliance associated with your Low Gravity Account;
• we are compelled to do so by a prima facie valid subpoena, court order, or other binding order of a government or regulatory authority; or
• your name appears on a government or international body sanctions list.

Low Gravity will make all reasonable efforts to provide you with notice of any decision to restrict, suspend or terminate your Low Gravity Account, unless we are prevented from doing so by any legal or regulatory process or requirement, or where doing so may compromise Low Gravity’s security and/or risk management procedures. You accept and agree that Low Gravity is under no obligation to disclose to you the fact of or reason for any decision to restrict, suspend or terminate your Low Gravity Account, and shall have no liability to you in connection with the restriction, suspension or termination of your Low Gravity Account.

Upon termination of your Low Gravity Account, all amounts payable by you to us will become immediately due and payable including (but without limitation):

• all outstanding fees, charges and commissions;
• any dealing expenses incurred by terminating this Terms; and
• any losses and expenses realised in closing out any Transaction or Contract or settling or concluding outstanding obligations incurred by us on your behalf.

On termination, we shall complete all Transactions and/or Contracts that are already entered into or under execution and these Terms and Conditions shall continue to bind both parties in relation to such Transactions and/or Contracts. We shall be entitled to deduct all amounts due to us before transferring any credit balances to you and we shall be entitled to postpone such transfer until any and all Transactions and/or Contracts between you and us are closed. Furthermore, we shall be entitled to require you to pay any charges incurred in transferring your investments.

In the event that you involve us, directly or indirectly, in any type of fraud, we reserve the right, at our sole discretion and without prejudice to any other rights we may have under this Terms, to reverse all previous Transactions and/or Contracts, which would or could place our interests and/or any of our (other) clients’ interests at risk.

Financial Advice

Under no circumstances does any information contained on the Platform, or provided to you through your Low Gravity Account or by any employee, agent or affiliate of Low Gravity, constitute financial, investment or other professional advice.

You are solely responsible for any decision to store, buy or sell digital currency, and such decision should take into account your risk tolerance and financial circumstances. You should consult your legal or tax professional in relation to your specific situation.

Taxes

You are solely responsible for determining whether, and to what extent, any taxes apply to any transactions you carry out through your Low Gravity Account, and for withholding, collecting, reporting and remitting the correct amounts of tax to the appropriate tax authorities.

Prohibited Activities

You must not use your Low Gravity Account to undertake any of the activities or categories of activity set out in this section (each a “Prohibited Activity”):

• violation of any laws, statutes, ordinances or regulations;
• undertaking, facilitating or supporting criminal activity of any kind, including but not limited to, money laundering, terrorist financing, illegal gambling operations or malicious hacking;
• abusive activity, including but not limited to:
• imposing an unreasonable or disproportionately large load on Low Gravity’s infrastructure, or otherwise taking any action that may negatively affect the performance of the Platform or Low Gravity’s reputation;
• attempting to gain unauthorised access to the Platform or any Low Gravity Account; transmitting or uploading any material to the Platform that contains viruses, Trojan horses, worms, or any other harmful programmes; or
• transferring your Low Gravity Account access or rights to your Low Gravity Account to a third party, unless required by law or with Low Gravity’s prior consent.
• paying in to or otherwise supporting pyramid schemes, Ponzi schemes, matrix programmes, “get rich quick” schemes, multi-level marketing programmes or high-yield investment programmes;
• fraudulent activity, including but not limited to taking any actions that defraud Low Gravity or a Low Gravity customer, or the provision of any false, inaccurate, or misleading information to Low Gravity; -transactions involving items that may help facilitate or enable illegal activity; promote or facilitate hate, violence or racial intolerance; are considered obscene; or may be stolen goods or the proceeds of crime;
• transactions involving TOR markets, online gambling sites or mixers;
• sale or purchase of narcotics or controlled substances; and
• intellectual property infringement.

By opening a Low Gravity Account, you confirm that you will not use your account to undertake any of the above-listed Prohibited Activities or any similar or related activity.

**Activities are subject to the prior written approval of Low Gravity. ** Unless you have obtained the prior written approval of Low Gravity, you accept and agree that you will not use your Low Gravity Account to conduct or operate any of the following business activities or categories of activity:

• money services, including but not limited to money or digital currency transmission, currency or digital currency exchange or dealing, payment service providers, e-money or any other financial services business;
• gambling or gaming services;
• charitable or religious/spiritual organisations;
• consumer lending services, including but not limited to secured and unsecured loans, cash advances, payday lending;
• investment funds, asset management, or brokerage services.

We reserve the right to restrict, suspend or terminate your Low Gravity Account if we suspect, in our sole discretion, that you are using, or have used, your Low Gravity Account in association with any of the activities listed above, or any similar or related activity, without having obtained the prior written approval of Low Gravity.

Disclaimer Of Warranties

The Platform, your Low Gravity Account and any related products or services are offered on a strictly “as-is” and “where-available” basis and Low Gravity expressly disclaims, and you waive, all warranties of any kind, whether express or implied. Without limiting the generality of the foregoing, the Platform, your Low Gravity Account, and any related products or services are offered without any warranty as to merchantability or fitness for any particular purpose.

Some jurisdictions do not allow the disclaimer of implied terms in consumer contracts, so some or all of the disclaimers in this section may not apply to you.

Limitation Of Liability

In no event shall Low Gravity, its operating entities or any other affiliates (including their respective directors, members, employees or agents) be liable to you for any direct, indirect, special, consequential, exemplary or punitive damages or any other damages of any kind, including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, whether in contract, tort or otherwise, arising out of or in any way connected with your use of, inability to use, or unavailability of the Platform and/ or your Low Gravity Account, including without limitation any damages caused by or resulting from any reliance upon any information received from Low Gravity, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from a force majeure event, communications failure, theft, destruction or unauthorised access to Low Gravity’s records, programmes or services.

In no event will any liability of Low Gravity, its operating entities or any other affiliates (including their respective directors, members, employees or agents) arising in relation to your use of the Platform or your Low Gravity Account, exceed (in aggregate) the fees earned by Low Gravity in connection with your use of your Low Gravity Account in the six months immediately preceding the event giving rise to the claim for liability.

The above limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. Because some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, some of the limitations in this section may not apply to you.

Force Majeure

Low Gravity will not be liable for any loss resulting from your use of the Platform, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, unauthorized access, the malfunction of electronic or mechanical equipment, personal computer and any lines thereto, theft, operator errors, or due to any "force majeure" (e.g., severe weather, earthquake, flood, fire or other acts of God), and strikes or other labour problems, government action or to any other cause beyond the reasonable control of Low Gravity.

Queries Complaints And Disputes

All queries and complaints should be raised with our customer support department.

Without prejudice to any of our other rights to close a Transaction under this Terms, in any case where we are in dispute with you in respect of a Transaction or alleged Transaction or any communication relating to a Transaction, we may, at our absolute discretion and without notice, close any such Transaction or alleged Transaction, where we reasonably believe such action to be desirable for the purpose of limiting the maximum amount involved in the dispute, and we will not be under any obligation to you in connection with any subsequent movement in the level of the Transaction concerned.

This Terms and each Transaction entered into with you is in all respects governed by English Law. In the event of any dispute between the Parties arising in connection with your use the Platform, the dispute shall be referred to arbitration and shall be exclusively and finally settled in accordance with the Rules of London Court of International Arbitration (the LCIA Rules) by one (1) arbitrator who shall be jointly appointed by the agreement of the Parties. Where the Parties are unable to agree on the arbitrator or otherwise fail to appoint the arbitrator within seven (7) Business Days of the service of the arbitration notice, the arbitrator shall be appointed by the President of the London Court of International Arbitration. The decision of the arbitral tribunal shall be final and binding upon the Parties. The seat of arbitration shall be London, England and proceedings shall be conducted in the English language.